Privacy Policy

Personal Data Protection (GDPR)

This document explains how ALEXANDRA SER COACHING collects, processes and stores the personal data of the users of www. ALEXANDRA SER COACHING.COM .

The protection of personal data is very important to us and we want you to be properly informed about how and for what purposes ALEXANDRA SER COACHING processes your personal data.

If you notice any errors in the provision of your personal data, please inform us as soon as possible using any of the means indicated in this document.

To summarise, here you will find information about:

Who we are.
How to contact us.
What is personal data.
What kind of information do we collect from you.
Why we collect this information.
Marketing options regarding personal data.
What are the legal grounds for processing your data.
How we ensure the security of your data
How long we keep your data
Who we disclose your data to and why.
What are your rights.
How to exercise your rights.
Privacy policy changes.

1. Who we are:

1.1. ALEXANDRASERCOACHING website. COM is intended for people who want to improve their personal life through coaching sessions, personal development, self-awareness tests, exploration of fears and blocks, etc.

1.2. This privacy statement applies to the main entity of the company: ALEXANDRA SER COACHING, based in Bucharest Sector 1, str. Fagaras nr. 36A sector 1, e-mail: hello@alexandrasercoaching.com

1.3. As we provide services through the ALEXANDRASERCOACHING.COM website to people in all countries of the world, including people in the European Union, and we collect personal data of people in the EU, we are a controller of personal data in accordance with the requirements of Regulation (EU) No 2016/679, applicable in the EU from 25 May 2018.

1.4. Thus, ALEXANDRA SER COACHING. COM is obliged to handle your personal data securely and only for the purposes indicated and we are committed to complying with these requirements.

1.5 Our data protection practices comply with applicable data protection legislation, but if, for any reason, the terms set out in this data protection policy are not acceptable to you, you may notify us of your objection at hello@alexandrasercoaching.com and we will respond promptly.

2. How to contact us:

2.1 If you have any questions or doubts about the way we process your personal data or to exercise your rights regarding your data, you can reach us at hello@alexandrasercoaching.com.

3. What are the personal data:

3.1 Personal data is any information that can be linked to an identified or identifiable person (subject). Personal data includes all types of direct or indirect (i.e. used in connection with other data) information related to the subject.

Some examples of personal data:

identification data and personal characteristics (name, surname, telephone number, email);
in the case of users who carry out tests within ALEXANDRA SER COACHING.COM, we process data such as: e-mail address, telephone number, address, data relating to education, professional training, personality traits, personal and professional qualifications and other personal data that you may provide directly.
in the case of events held via social media (Facebook, etc.), identification data from those applications will also be recorded; information taken from communication applications such as Whatsapp may also be processed.

4. What kind of information do we collect from you:

The ALEXANDRA SER COACHING.COM website collects your personal data in two ways:

4.1 Directly and voluntarily: when you fill in website forms when you call or email us, when you participate in events or competitions or when you visit our website.

As part of the self-discovery tests we offer a sign-up form where you receive information via email with marketing communications about our services and activities. ALEXANDRA SER COACHING.COM offers forms through which you can register for our events, contact us or subscribe to our newsletter to receive information and articles about our activities.

By filling in these forms, you provide us with your personal data, such as: your name, e-mail address, phone number, address, company name, contract purpose, city, country.

Also, when you contact us directly, we will have access to your email address or phone number and any other information you provide via email or phone.

When organising events, we may request additional billing data if our events are paid.

4.2 Indirect and automatic: when you browse the site and we store information about your IP, cookies, the location from which you access our website and the operating system you use to access us, the history of the pages you search.

We also use cookies. Read in our Cookie Policy what cookies are, how we use them and why and how you can prevent the use of cookies, here.

5. Why we collect this information:

5.1. If you have subscribed to the ALEXANDRA SER COACHING newsletter:

When you have voluntarily subscribed to the ALEXANDRA SER COACHING newsletter, we will use your contact details to send you electronic information material about upcoming ALEXANDRA SER COACHING events that may be of interest to you. It is important to know that you can unsubscribe at any time and you will no longer receive newsletters by clicking on the “Unsubscribe” link when you receive the email or by emailing us at hello@alexandrasercoaching.com.

The categories of data processed in this context are generally your first and last name, the e-mail address you have used to communicate with us directly, for example when filling in the subscription section available on the website.

5.2. If you are a participant in events organized by ALEXANDRA SER COACHING

- We use your personal data for the purpose of preparing and participating in ALEXANDRA SER COACHING events. We also use your relevant personal data to organise events related to the areas that interest you.
- We use your contact details to communicate with you on any relevant issues related to the event in question.
- The categories of data processed in this context are generally first and last name, e-mail address, telephone number and any other personal data that you may communicate to us directly.
Invoicing – we use personal data to process and send invoices for events subject to payment.

5.3. If you take the ALEXANDRA SER COACHING self-tests – we use the personal data from the self-tests you take for the purpose of personal assessment.

The categories of data processed for this purpose relate to your name, e-mail address, telephone number, address, data relating to education, training, personality, personal and professional qualifications and other personal data that you may provide directly.

5.4. If you contact or visit ALEXANDRA SER COACHING

When you contact us directly with various questions or requests, before registering on the site or purchasing a service, we process your data in order to answer your questions and requests and to complete the necessary formalities to conclude a contract.

The categories of personal data processed in this context relate to names and other personal data that you may have provided directly.

5.5. If you are a contractual partner of ALEXANDRA SER COACHING

We use your personal data for the purpose of maintaining a contractual relationship with you.
We use your contact details to communicate with you on any relevant issues (e.g. organising an event).
The categories of data processed in the context of our relationship with you are your name, e-mail address, telephone number, address and other personal data provided directly by you.
Invoicing – we use personal data to process and send invoices when required as part of our contractual relationship.

5.6 If you are a representative, contact person, employee or other collaborator of a contractual partner of ALEXANDRA SER COACHING – we use your relevant personal data to maintain our contractual relationship with our contractual partner.

5.7. When browsing the site

When we automatically collect information as you browse the site, we do so to analyze what information you are most interested in, how easy it is to navigate our site, and about problems we have using the site.

The information we automatically collect is also used to defend against cyber attacks.

The main personal data we collect is information about your IP address, cookie code, the location from which you access our website and the operating system you use to access us, the history of the pages you search.

6. Marketing options regarding personal data

6.1 Where we have your consent (for example, if you have subscribed to an email list or have indicated an interest in receiving offers or information from us), we will send you marketing communications by email about training or services that we believe may be of interest to you. You may opt-out of such communications if you prefer not to receive them in the future by using the unsubscribe function provided in the communication itself.

6.2. You also have cookie options as described below. By modifying your browser preferences, you have the option to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, certain parts of our site may not function properly.

7. What are the legal grounds for processing your data:

7.1. If you have subscribed to the ALEXANDRA SER COACHING newsletter

When you have voluntarily subscribed to the ALEXANDRA SER COACHING newsletter, the legal basis for processing is your consent. These processing grounds are provided by Article “6”, paragraph “1”, point “a” of Regulation (EU) No 2016/679.It is important to know that you can withdraw your consent at any time by clicking on the “Unsubscribe” link that appears in the email messages you receive or by sending us a message to hello@alexandrasercoaching.com

Once you have opted out, your personal data will no longer be processed for direct marketing purposes.

7.2. If you are a participant in events organized by ALEXANDRA SER COACHING

In this case, the legal grounds for processing are the conclusion of an agreement and the performance of an agreement to which you are a party or which fulfil the necessary formalities, at your request, prior to the conclusion of an agreement. These reasons for processing are provided by Article “6”, paragraph “1”, point “b” of Regulation (EU) No 2016/679.Because we need your data for the performance of the contract or to carry out the formalities necessary for the conclusion of an agreement, the law states that it is not necessary to ask for your express consent to process this data.Your refusal to provide the information necessary for the provision of our services may result, where applicable, in the suspension of our services, due to the impossibility to provide the services that require mandatory data processing (e.g.: identifiers such as name, surname, email address where we can contact you, billing details). When we request additional information for the payment of our services, such as tax information, the legal basis for the processing is our obligation to comply with legal requirements. These grounds are provided by Article “6”, paragraph “1”, point “c” of Regulation (EU) No 2016/679.

Also, when another person offers you participation in our events (for example: your employer), the grounds for processing are our obligation to carry out the agreement we have made with the person offering you participation.

7.3. If you contact or visit ALEXANDRA SER COACHING

When you contact us directly with various questions or requests prior to registering on the site or purchasing a service, such as securing participation in an event, the legal grounds for processing are the formalities required, at your request, prior to entering into an agreement. These processing grounds are provided by Article “6”, paragraph “1”, point “b” of Regulation (EU) No 2016/679.

When you visit our office and we request your personal data, the legal grounds for processing are the legitimate interest of ALEXANDRA SER COACHING to protect the office, assets and staff of the company. These processing grounds are provided by Article “6”, paragraph “1”, point “f” of Regulation (EU) No 2016/679.

Your refusal to provide the information necessary for us to communicate answers to your questions (e.g. e-mail address where we can contact you) may result in no response from us.

For example, if you visit our office, your refusal to provide personal data (e.g.: name, surname, purpose of your visit) may result in your access to the office being restricted.

7.4. If you are a contractual partner of ALEXANDRA SER COACHING

In this case, the legal grounds for processing personal data are the fulfilment of our consent. These processing grounds are provided by Article “6”, paragraph “1”, point “b” of Regulation (EU) No 2016/679.

When we request additional information for the payment of our services, such as tax information, the legal basis for the processing is our obligation to comply with legal requirements. These grounds are provided by Article “6”, paragraph “1”, point “c” of Regulation (EU) No 2016/679.

Your refusal to provide the information necessary for the provision of our services may result, where applicable, in the suspension of our services due to the inability to provide services that require mandatory data processing (e.g. identifiers such as first name, last name, email address where we can contact you, billing details).

7.5. If you are a representative, contact person, employee or other collaborator of a contractual partner of ALEXANDRA SER COACHING.

Your refusal to provide the information necessary for the provision of our services may result, where applicable, in the suspension of our services, due to the impossibility of continuing to provide services that require mandatory data processing (e.g.: identifiers such as your name, surname, e-mail address where we can contact you, billing details).

7.6. When browsing the site

When we automatically collect information while browsing the website and collect data to find out which areas are of interest to you and to protect against cyber attacks, the legal grounds for processing personal data are in legitimate interest as set out in Article “6”, paragraph “1”, point “f” of Regulation (EU) No 2016/679.

7.7. If you have completed the existing tests on the ALEXANDRA SER COACHING website

When you have completed the existing tests on the ALEXANDRA SER COACHING website, the legal basis for processing is your consent. These processing grounds are provided by Article “6”, paragraph “1”, point “a” of Regulation (EU) No 2016/679.

It is important to know that you can withdraw your consent at any time by clicking on the “I have read and agree to the general terms and conditions” link that appears under the first and last name and email address boxes you fill in to get the results of your chosen test. Once you have opted out, your personal data will no longer be processed for direct marketing purposes.

8. How we ensure data security:

8.1 To prevent unauthorised access, maintain data accuracy and ensure the correct use of data, we implement reasonable and appropriate physical, IT and organisational security measures to effectively protect all personal data we process.

8.2. We take technical and organisational security measures to protect your data from unwanted access as widely as possible. In addition to securing the operating environment, for example, in certain areas (customer account, contact form for the website) we use encryption. The information you provide will then be transmitted in encrypted form using the SSL (Secure Socket Layer) protocol to prevent misuse of the data by third parties. You can identify this by the fact that your browser’s status bar shows a closed padlock symbol and the address bar starts with “https”.

Data security will be adjusted according to the state of the art.

9. How long we keep the data:

9.1. In the case of data provided by you voluntarily and directly, when you contact us directly, provide services for you or for participation in contests and sweepstakes, or quizzes, we will store the data for a period of 5 years after the last interaction (last email sent, last phone call, last participation in a class, last quiz, last payment made, etc.).

9.2. When you open an account on the site, we keep your data for 5 years after the last login to the account.

9.3 When you sign up to receive marketing information by email or SMS, we keep your data for 2 years from the last email you opened or, in the case of SMS marketing, from the last purchase of a service or interaction with us by email or telephone.

In the case of automatically collected data, we keep it for 5 years after your last visit to our website.

10. To whom we disclose your data and why:

10.1 ALEXANDRA SER COACHING.COM may provide the personal data of individuals registered in the database to other companies with which it has collaborative relationships, business partners operating on our behalf, such as organizations with which we collaborate for the organization of our events, for the maintenance, customization and improvement of this site and the services offered through it or for marketing campaigns, but only on the basis of their privacy commitment and only for the purposes indicated in this privacy policy.

10.2. We have selected our business partners ensuring that they will keep data secure and provide personal data in accordance with applicable law as follows:

marketing service providers;
payment/banking service providers;
marketing service providers;
event planning service providers;
IT service providers;
legal service providers;
to insurers;
to other contractual partners for the fulfilment of ALEXANDRA SER COACHING.COM’s purposes.

10.3. Our company can use technological services that can help the internal organisational process:

electronic mail systems – email, ie. Microsoft 365 (Outlook) (details here);
Mailchimp platform (details here);
via the Web Press platform of the ALEXANDRA SER COACHING.COM website, hosted by Hostvision (details here);
via the Facebook platform ( https://www.facebook.com/ALEXANDRA SER COACHING/), (further information here);
via the YouTube channel (channel link) (details Google info note: here);
via the Linkedin platform, link, (details briefing note here);
Zoom communication platform (only the email address is registered for sending the invitation, these are deleted immediately after the event);
SMS communication platform provided by Vodafone Romania Bizpack (only the phone number is registered for sending the necessary information/invitation, after which the data is deleted);

10.4. All applications ensuring that they reside within the European Space with approved suppliers with whom the Company has valid contracts which in turn ensure compliance and protection of personal data under the GDPR.

10.5. Also, only with your express and prior consent to such a transfer, we send your information to companies with whom we may develop joint programs for marketing our goods and services.

10.6. We may transfer data to public authorities and institutions if their work involves knowledge of such data and where such transfer is necessary to respond to a complaint, to exercise a legitimate interest or to comply with a compulsory legal procedure.

10.7. Thus, the information collected about you is not transferred to our partners or agents except for the purpose of performing the services agreed in advance with you, where possible your requests are transmitted without personal data. The exception is in the case of institutions of the Romanian Government, the regulatory authorities mentioned, central or local public authorities or judicial institutions that are involved in the restitution/return process and are obliged to check the entire process according to existing legal instructions, any correspondence being traceable in our internal systems.

10.8. Information on data transfer outside the European Union:

The data will be transferred to and processed in the following countries outside the European Union and the European Economic Area:

United States of America – for which there is a European Union decision on the existence of an adequate level of protection of personal data: Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequate protection provided by the EU-US Privacy Shield.
Under this decision, the United States guarantees an adequate level of protection for personal data transferred from the European Union to organizations in the United States on the basis of EU-US privacy protections, subject to those entities processing personal data in accordance with a strong set of principles and safeguards for the protection of privacy and personal data equivalent to those in the European Union.
When we transfer personal data from the European Union to organisations that are not registered under the EU-US privacy scheme, we will only do so for the reasons set out in Article “49”, paragraph “1” of Regulation (EU) No 2016/679. One of the main reasons for this transfer is: if this transfer is necessary for the conclusion of an agreement and for the performance of an agreement to which you are a party or for the completion of necessary formalities, at your request, prior to the conclusion of an agreement. For example, we will transfer personal data when such a transfer is necessary for the organisation of the event for which you have registered.
Other countries – we may transfer your personal data outside the EU and the US We will always examine whether there is a European Union decision on the existence of an adequate level of protection of personal data and if not, we will only transfer the data for reasons provided for in Article “49”, paragraph “1” of Regulation (EU) No 2016/679. One of the main reasons for this transfer is: if this transfer is necessary for the conclusion of an agreement and for the performance of an agreement to which you are a party or for the completion of necessary formalities, at your request, prior to the conclusion of an agreement . For example, we will transfer personal data when such a transfer is necessary for the organisation of the event you have now registered for.

11. What are your rights:

11.1. Right to be informed (provided for in Art.13 and Art.15 of Regulation (EU) 2016/679) – means that you have the right to know who processes your personal data, how and in what way.

11.2. The right of access to data (provided for in Article 15 of Regulation (EU) 2016/679) means that you have the right to obtain confirmation from us as to whether or not personal data relating to you are being processed. In this case, you have access to such data and to information on how we process your data.

11.3. Right to rectification (provided for in Article 16 of Regulation (EU) 2016/679) – means that you have the right to obtain from us the correction of inaccurate personal data without delay. The rectification will be communicated to each recipient after the data has been transferred, unless this proves impossible or involves undue efforts.

11.4. Right to erasure of data (“right to be forgotten”) (provided for in Article 17 of Regulation (EU) 2016/679) – means that you have the right to ask us to erase your personal data.

You have the right to obtain from our company the erasure of your data, which can be exercised in certain circumstances provided for by applicable law, including: where the Personal Data are no longer necessary for the purposes of the processing; where the data subject objects to the processing and there are no other legitimate interests prevailing for the processing; where the Personal Data have been unlawfully processed.

The deletion of your personal data can be carried out at any time by means of a request using the methods already mentioned or by using our general contact details for each request/service. As a rule, your data will be deleted immediately, but no later than one month after you have requested this right. If erasure is contrary to or necessary for data retention obligations laid down by law, contract or by legislative or commercial regulations or other reasons laid down by law, instead of erasure, only blocking of your data can be carried out, thus ensuring that your data cannot be used for any purpose other than archiving or auditing/verification. If this is the case for your customer account, you will receive a notification from us to this effect. After deletion of your data, it is no longer possible to receive your information.

You have this right when:

(a) your data is no longer necessary for the purposes for which it was collected and processed,

(b) you withdraw your consent and there are no other lawful grounds for processing,

(4) your data has been processed unlawfully.

So please note that there are exceptions to your right to erasure, which relate, for example, to situations where your data is processed to comply with a legal obligation (for example, when we are obliged to keep the date of invoicing) or when we process it to establish or defend a right in court.

11.5. The right to restriction of processing (provided for in Article 18 of Regulation (EU) 2016/679) means that you have the right to obtain restriction of processing from us when one of the following applies:

(a) challenge the accuracy of the data, for a period that allows us to verify the accuracy of the data;

(b) the processing is unlawful and you object to the erasure of the personal data and request restriction instead;

(c) if we no longer need your personal data for processing, but you request it for the establishment, exercise or defence of legal claims;

(d) if you object to the processing for the period during which it is verified whether or not our legitimate rights prevail over your rights.

11.6. The right to data portability (provided for in Article 20 of Regulation (EU) 2016/679) means that you have the right to receive personal data provided and processed by us on the basis of a contract or your consent by automated means. You have the right to receive this information in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindering you.

11.7. The right to object (provided for in Article 21 of Regulation (EU) 2016/679) means that you have the right to object to the processing of personal data, for example when we use it for direct marketing purposes. You have the right to withdraw your consent to the processing of data for direct marketing purposes, for example, directly by using the unsubscribe option in newsletters or by sending an email to contact@ALEXANDRA SER COACHING.COM.

You have the right to lodge a complaint with a competent supervisory authority about the processing of your personal data if you believe that your data protection rights have been violated.

11.8. The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.

11.9. The right to lodge a complaint with the National Supervisory Authority for the Processing of Personal Data in the territory of your State.

11.10. Please also consider the following:

Timeframe: We will try to respond to your request within 30 days. However, the deadline may be extended for specific reasons related to the complexity of your request. When this period is extended, we will notify you of the extension period and the reasons for the extension.
Restriction of access: in certain situations, we may not be able to give you access to all or some of your personal data due to legal provisions. If we refuse your access request, we will notify you of the reason for the refusal.
Unable to identify you: in some cases, we may not be able to search for your personal data due to the identifiers you provide in your request. We will notify you of such a situation and give you the option to provide additional information if necessary.

How you can exercise your rights:

In order to exercise any of these rights, to view or amend your personal data, to obtain information about how long ALEXANDRA SER COACHING intends to keep your personal data, or for other questions regarding your personal data, or if you wish to receive information about or at the request of a third party, we have kept or processed your personal data, please contact us by e-mail at: hello@alexandrasercoaching.com

12. Changes to the privacy policy:

This policy may be updated from time to time, e.g. following changes to relevant legislation, if substantial changes are made. Individuals who have provided us with their email address and who are still registered in our database at the time of the substantial change will receive email notifications. Without obligation, we encourage you to check this page periodically to keep up to date with the latest news about our privacy practices at www. ALEXANDRA SER COACHING.COM .

By reading this document, you now know that your legal rights are guaranteed.

Questions about all data processing can be addressed at any time to:

Email: hello@alexandrasercoaching.com

This information notice may be amended in the light of legislative developments concerning the protection of personal data and their free movement.

Update made on 01.01.2023

TERMS AND CONDITIONS

This document sets out the terms and conditions between www.alexandrasercoaching.com and you when you purchase a booking for coaching sessions or register for any event or conference organised by ALEXANDRA SER COACHING. By purchasing a booking, registering for an event, taking tests, attending conferences organised by ALEXANDRA SER COACHING or participating in surveys, you agree to be bound by these terms and conditions.

Read this document carefully.

ALEXANDRA SER COACHING reserves the right to amend, supplement or update these terms and conditions at any time. The amended terms and conditions will be posted on this website.

1. Personal data information

This information you provide will be used for the purpose of processing bookings for coaching sessions or existing events or to obtain test results. The information we request for these purposes is processed on the following legal grounds: entering into an agreement and performing an agreement to which you are a party or fulfilling the necessary formalities at your request prior to entering into an agreement.

Only with your consent, the following personal data will be published on our websites and on any relevant online portal, websites or platforms and will be disseminated via email to our database, which includes: name, position, email, phone number, photo and company name.

If you wish to withdraw your consent, please contact: hello@alexandrasercoaching.com

2. Use of personal data

2.1 ALEXANDRA SER COACHING will not share your name, address, email address, credit card information or personal information with any third party without your permission for advertising purposes.

2.2 Please understand that ALEXANDRA SER COACHING will store the following types of data as profile for internal purposes:

Mandatory and voluntary data collected when purchasing coaching packages or any products on the site.
Voluntary declaration when participating in the tests offered on the ALEXANDRASERCOACHING.COM website.
If I have opted to receive email communication about related events, I understand that I consent to ALEXANDRA SER COACHING analyzing and using the data for the purpose of targeted advertising communication to me on relevant topics and products related to ALEXANDRA SER COACHING events and subsidiary events and promotions.
If I have opted to receive communication about related events on my mobile phone number, I understand that I agree to be contacted by ALEXANDRA SER COACHING or the affiliate via SMS about events for which I purchase a coaching package or register for events in which I am interested.

2.3. For more information about how we use your personal data, please read here Politica Our policyprivacy .

2.4. ALEXANDRA SER COACHING has the right to delegate its obligations under this Agreement.

2.5 No other terms shall apply to this Agreement, and these terms contain the entire understanding between us with respect to all matters covered herein and supersede any prior written or oral agreement between us with respect to such matters. You confirm that, by accepting the foregoing terms, you have not relied on any representation not expressly included herein and you agree that you shall have no remedy with respect to any misrepresentation not made a part of these terms. However, nothing in these terms shall exclude liability for any fraudulent misrepresentation or fraudulent act.

2.6 If any part of the terms hereof shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions of these terms.

3. Purchase of services

The data we collect from you in the course of purchasing and registering coaching packages sold by ALEXANDRA SER COACHING (and/or other companies in the group) is necessary for the conclusion of an agreement and for the performance of an agreement to which you are a party or for carrying out the necessary formalities, at your request, prior to the conclusion of an agreement.

4. Studies, questionnaires and online tests

The data we collect from you when you complete an online test will only be used with your express consent, given before or after you complete the test. The data will be used for commercial purposes in accordance with the Data Protection Policy and Consent Statement and will be retained and stored for these purposes.

5. Access to services: registration and payment

The data we collect from you in the course of processing your package registration is necessary for the conclusion of an agreement and for the performance of an agreement to which you are a party or for the completion of necessary formalities, at your request, prior to the conclusion of an agreement.

5.1. The user will be able to choose the type of coaching services and packages to participate in, using the interface of the website www. ALEXANDRA SER COACHING.ro

5.2. The user can access any package, from the available offer, within the limit of the available places and the eligibility criteria established for each package!

5.3. In order to make a valid registration for a service, the user will have to provide certain personal data that must be filled in the dedicated fields in the “send message!” section. If the data provided is incomplete or incorrect, ALEXANDRA SER COACHING reserves the right not to validate the registration and not to book the place for the coaching sessions.

5.4 Following the purchase of the packages, ALEXANDRA SER COACHING sends the user a proforma invoice (which also serves as confirmation of the reservation of the place for the session). It will be sent to the user’s e-mail address.

5.5. The proforma invoice is generated after the order has been placed, so ALEXANDRA SER COACHING reserves the unconditional right to cancel the proforma invoice and to provide explanations to the user upon request!

5.6 ALEXANDRA SER COACHING does not guarantee that the proforma invoice will always reach the recipient. This may be due to unintentional errors on the part of ALEXANDRA SER COACHING, or the servers used! If the user registers and does not receive the proforma invoice at the e-mail address provided, the user is requested to notify ALEXANDRA SER COACHING at HELLO@ALEXANDRASERCOACHING.COM.

5.7. ALEXANDRA SER COACHING does its best to organize its agenda for the coaching sessions as close as possible to the date of the order! If the period is not suitable for the user/client, he/she is requested to contact ALEXANDRA SER COACHING for rescheduling!

5.8. In case of a change of date and if the user has already paid the participation fee, he/she may request a refund of the fee or a rescheduling for another meeting at a later date! The participation fee will not be refunded if the date of the session is changed.

5.8.1. The user is obliged to note the date of the session for which he/she has registered, the schedule and the location. The User is also obliged to contact the coach to keep up to date with any changes.

5.8.2. If the User registers for a session, he/she must pay the participation fee within the deadline mentioned on the website or, if no deadline is mentioned on that page, within a maximum of 7 days from the issue of the pro forma invoice but no later than the start date of the session. Failure to pay the pro forma invoice in full by these deadlines entails withdrawal from the session!

5.8.3. Payment of the fee for participation in the coaching sessions is the user’s confirmation that he/she wishes to participate in the coaching sessions and also that the user has taken note of the terms and conditions according to the information provided in the contract.

5.8.4. If the user pays the participation fee (in full or in part) and subsequently, for whatever reason, no longer wishes or is unable to participate, he/she may request and receive a refund of the amounts paid under the following conditions:

full reimbursement, if the waiver is communicated in writing to ALEXANDRA SER COACHING at least 30 days before the start date of the session.
50% refund of the paid amounts, if the waiver is communicated in writing to ALEXANDRA SER COACHING at least 7 days before the start date of the session.
The user will always have the right to delegate another person to participate in the coaching session, without paying any additional fee and with the only condition of notifying ALEXANDRA SER COACHING in writing at least 24 hours before the start date of the session.

6. You agree not to:

Use the Site (or any part thereof) for any illegal purpose and you agree to use it in compliance with all relevant laws;
Upload or transmit to the site any computer viruses or anything else that could damage the functionality of the site;
Use the website in a manner that may cause the website to be disrupted, damaged, transformed in a way that interrupts normal operating procedures of a computer that is obscene or threatening or that may cause annoyance or inconvenience; That the effectiveness or functionality of the website is in any way impaired or infringes the rights of any person, firm or company (but not limited to intellectual property rights, privacy rights) of the website;
Create or publish a hypertext link to any part of the site or attempt any unauthorized access to any part or component;
Copy or distribute any part of the site in any medium without prior written consent;

6.1 We reserve the right to: modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice.

We change these terms from time to time. Your continued use of the Site (or any part thereof) following any such change will be subject to and will include changes to the Terms from time to time.

Monitor any activity and content associated with the website.

6.2 We may investigate any breach of these Terms to confirm that we will not be liable to you or any third party for any modification or withdrawal of the Site; and/or deemed acceptance by you of any such modification. It is your responsibility to check periodically to determine whether the Terms have been modified. If you do not agree to any changes to the Terms, then you must immediately stop using the Site; and/or complaints related to the Site and take any action we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing materials from the Site).

An exception to this rule relates to the Privacy Policy. The Privacy Policy may be updated from time to time, e.g. following changes to relevant legislation, if substantial changes are made. Individuals who have provided us with their e-mail address and who are still registered in our database at the time of the substantial change will receive e-mail notifications. Without obligation, we recommend that you periodically check the Privacy Policy to keep up to date with the latest news about our privacy practices on the www. ALEXANDRA SER COACHING.ro website.

7. Limitation of liability

7.1 While we will use reasonable efforts to verify the accuracy of any information we place on the site, we make no warranty, express or implied, as to its accuracy.

7.2 The Website is provided on an “as is” and “as available” basis for your personal information and use only without any representation or endorsement. Except as stated in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, express or implied, in connection with the Website or the products or services offered on the Website, whether by us or on our behalf.

Security

8.1. ALEXANDRA SER COACHING attempts to maintain the security of the information contained on this site, but cannot guarantee that the information the Visitor/User receives or sends through this site will be permanently secure.
8.2. ALEXANDRA SER COACHING cannot control and does not offer any kind of guarantee regarding the security or content of the information included on this site and does not assume responsibility for any kind of loss, whatever its nature (material or financial).
8.3. All materials included on this site are the property of ALEXANDRA SER COACHING, users are obliged not to:

modify, distribute, transmit, display, publish, reproduce, license, create derivative works from, transfer or sell any information or services obtained from or through this website;
not to carry out (and not allow) cracking or hacking activity, or “Denial of Service” attacks. The ALEXANDRA SER COACHING website may contain links to other websites. The Terms of Use and Privacy Policy do not apply to these sites. Be sure to read the Terms of Use and Privacy Policy governing these sites.

8.4. You agree and acknowledge that you are responsible for maintaining the confidentiality of the passwords associated with the accounts you use to access the Services.

9. Compensation

9.1 You agree to be fully liable (and fully indemnify us) against all claims, liability, damages, losses, costs and expenses, including legal fees incurred by us arising out of any breach of the Terms by you or any other obligations by us resulting from your use of the Website or any other person accessing the Website using your computer or internet access account.

9.2 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials or content contained within the Website shall remain at all times the property of us or our licensors. You have permission to use this material only as expressly authorized by us.

9.3 We reserve all rights not expressly granted in and on the Site and the Site Content.

By reading this document, you now know what ALEXANDRA SER COACHING terms and conditions are.

Questions regarding ALEXANDRA SER COACHING terms and conditions can be addressed at any time to:

Email: HELLO@ALEXANDRASERCOACHING.COM